Shipping & Delivery Policy

Last updated: October, 2026

We aim to get your order to you quickly, safely, and discreetly. This page explains how delivery works at Insulin Syringes UK.

Tracked UK delivery with Evri in 2-5 working days. Only £1.99, and free on orders over £15.

Delivery at a Glance

Delivery Times

We deliver across the UK using Evri. Orders typically arrive within 2-5 working days.

• Working days are Monday to Friday, excluding bank holidays.
• Orders placed before [cut-off time, e.g., 2pm] on a working day are usually dispatched the same or next working day.
• Orders placed at weekends or on bank holidays are processed on the next working day.

Delivery times are estimates, not guarantees. Delays can occasionally happen due to weather, peak periods such as Christmas, or courier disruption.

Delivery Charges

• Standard delivery (2-5 working days with Evri): £1.99
• Free delivery on all orders over £15

Your delivery cost is calculated automatically and shown at checkout before you pay, so there are no hidden fees. The £15 threshold is based on your basket total after any discounts are applied.

Where We Deliver

We currently deliver to addresses in England. Delivery to some remote areas, such as parts of the Scottish Highlands and Islands, may take longer. We do not currently ship outside the UK.

Order Processing

1. Order placed: you’ll receive an order confirmation email straight away.
2. Order dispatched: we’ll email you when your parcel is handed to Evri, including your tracking details.
3. Out for delivery: Evri will update you on the delivery day.
4. Delivered: your parcel is delivered to your address or to your chosen safe place or neighbour.

Tracking Your Order

Every order is sent with tracking. Use the tracking link in your dispatch email to follow your parcel on the Evri website or app. If you haven’t received a tracking email within 2 working days, check your spam folder or contact us via email address.

Delivery Address

Please check your delivery address carefully at checkout. We can’t guarantee redirection once your order has been dispatched. If you spot a mistake, contact us immediately at [email protected] and we’ll do our best to correct it before dispatch. If a parcel is returned to us because of an incorrect or incomplete address, we may need to charge you for re-delivery.

Missed Deliveries

If nobody is home, Evri may leave your parcel with a neighbour, in a safe place, or at a nearby ParcelShop, and will notify you where it is. If delivery can’t be completed, the parcel may be returned to us. Contact us and we’ll arrange re-delivery or a refund in line with our Returns & Refund Policy.

Delayed or Lost Parcels

If your order hasn’t arrived within 5 working days of dispatch:

1. Check your tracking for the latest update.
2. Check with neighbours or any safe place Evri may have used.
3. Contact us via email with your order number and we will investigate with Evri.

If a parcel is confirmed lost, we will send a replacement or issue a full refund.

Damaged or Incorrect Orders

If your order arrives damaged or isn’t what you ordered, please contact us within 3 days of delivery with your order number and photos of the parcel and items. We will arrange a replacement or refund.

Your Statutory Rights

This policy does not affect your legal rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.

Contact Us

Questions about your delivery? We’re happy to help.

• Email: [email protected]
• Address: 167-169 Great Portland Street, 5th Floor, London, United Kingdom, W1W 5PF
• Hours: 24/7