Privacy Policy
Last updated: October 2026
Your privacy matters to us. This policy explains what personal information Insulin Syringes UK collects when you use our website or place an order, how we use it, who we share it with, and the rights you have. We follow the UK GDPR and the Data Protection Act 2018.
1. Who We Are
Insulin Syringes UK is the “data controller” for the personal information described in this policy.
Insulin Syringes UK
167-169 Great Portland Street, 5th Floor
London, W1W 5PF, United Kingdom
Email: [email protected]
2. Information We Collect
Information you give us
- Order details: your name, delivery address, billing address, email address, and phone number (if provided)
- Account details: your email, name, and password if you create an account
- Order history: what you bought, when, and how much you paid
- Communications: messages you send us by email or through our contact form, and any details you include in them
Information collected automatically
- Technical data: IP address, browser type, device type, operating system, and pages visited
- Cookies and similar technologies: see section 8
Payment information
Payments are processed by secure third-party payment providers. We do not see or store your full card number or security code.
A note on sensitive information
We do not ask for any health information, prescriptions, or medical details to place an order. We only need the details listed above. Please avoid including medical information in messages to us. If you choose to share it, we will use it only to answer your query.
3. How We Use Your Information and Why
|
What we do |
Why we’re allowed to (legal basis) |
|---|---|
|
Process and deliver your order, take payment, and send order updates |
To perform our contract with you |
|
Handle returns, refunds, and customer support |
To perform our contract with you and for our legitimate interests in helping customers |
|
Keep accounting and tax records |
To meet our legal obligations |
|
Prevent fraud and keep our website secure |
Our legitimate interests |
|
Improve our website and understand how it is used |
Our legitimate interests, or your consent where cookies require it |
|
Send marketing emails (only if you opt in) |
Your consent |
We do not sell your personal information, and we do not use it for automated decision-making that has legal or similarly significant effects on you.
4. Marketing
We will only send you marketing emails if you have chosen to receive them. You can unsubscribe at any time using the link in any email or by contacting us. Service messages about your order, such as confirmations and dispatch notices, are not marketing and will still be sent.
5. Who We Share Your Information With
We share your information only where necessary and only with trusted organisations that help us run our business:
- Delivery partner: Evri receives your name, delivery address, and contact details so they can deliver your parcel. More about delivery is in our Shipping Policy.
- Payment providers: to process your payment securely
- Website and email service providers: hosting, security, and email delivery services that support our store
- Analytics providers: to understand website usage (usually in anonymised or aggregated form)
- Professional advisers and authorities: accountants, legal advisers, or public bodies, where required by law
These providers may only use your data to provide services to us, and they must protect it appropriately.
5A. International Transfers
Some of our service providers may process data outside the UK. Where this happens, we make sure appropriate safeguards are in place, such as UK-approved standard contractual clauses or transfers to countries recognised as providing adequate protection.
6. How Long We Keep Your Information
- Order and invoice records: up to 6 years, to meet tax and accounting rules
- Customer account details: until you ask us to delete your account
- Support messages: up to 2 years after our last contact with you
- Marketing subscriptions: until you unsubscribe
- Website analytics and security logs: typically up to 26 months
After these periods, we securely delete or anonymise your data.
7. How We Protect Your Information
We use reasonable technical and organisational measures to keep your data safe, including secure (HTTPS) connections, restricted access to personal data, and trusted, security-conscious service providers. No online system is completely risk-free, but we take your security seriously. If a data breach is likely to risk your rights, we will tell you and the Information Commissioner’s Office (ICO) as the law requires.
8. Cookies
Our website uses cookies, which are small files stored on your device. We use:
- Essential cookies: needed for the site to work, such as keeping items in your basket and keeping you logged in. These do not need consent.
- Analytics cookies: help us understand how visitors use the site so we can improve it.
- Marketing cookies: only used if we run advertising, and only with your consent.
You can accept or decline non-essential cookies through our cookie banner, and you can also manage or delete cookies in your browser settings. Blocking some cookies may affect how the site works.
9. Your Rights
Under UK data protection law, you have the right to:
- Access the personal information we hold about you
- Correct information that is inaccurate or incomplete
- Erase your information in certain circumstances (sometimes called the “right to be forgotten”)
- Restrict how we use your information in certain circumstances
- Object to processing based on our legitimate interests, and to direct marketing at any time
- Data portability: to receive certain data in a portable format
- Withdraw consent at any time where we rely on it
To use any of these rights, email [email protected] or use our Contact Us page. We may need to verify your identity first. We will normally respond within one month. There is usually no charge.
10. Complaints
If you have a concern about how we handle your data, please contact us first so we can try to put it right. You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO), at ico.org.uk or on 0303 123 1113.
11. Children
Our website and products are intended for adults aged 18 and over. We do not knowingly collect personal information from children. If you believe a child has given us personal data, please contact us and we will delete it.
12. Links to Other Websites
Our website may contain links to other websites, such as the Evri parcel tracking page. We are not responsible for their privacy practices, so please read their policies before sharing your information.
13. Changes to This Policy
We may update this policy from time to time. The latest version will always be on this page with the date shown at the top. If we make significant changes, we will let you know through the website or by email. Our use of your data when you place an order is also covered by our Terms & Conditions.